Delivery & Returns


United Kingdom

Next Working Day 
(If ordered before 10:30am GMT)

If after, 1-2 Working Days

Europe 2-3 Working Days 
(If ordered before 1pm GMT)
USA/Canada/Japan/South America 3-5 Working Days 
(If ordered before 1pm GMT)
Rest of the World 5-10 Working Days 
(If ordered before 1pm GMT)

You will only be charged one delivery charge for orders containing multiple items. The final charge will be based on the largest item being delivered. For accurate shipping costs, just enter your postcode in the shopping basket.



We hope you are happy with your purchase, but if not, you can return it back to us, in its original condition, within 14 days of receipt.

Please notify us at , complete the return slip that came with your order and include it with the items being sent back. Remember to indicate if you would rather exchange the goods or receive a refund. 

Parcels the customer's responsibility until they reach us and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

For international returns, clearly label your parcel as 'RETURNED GOODS' to avoid further handling and customs fees. Failure to do so are the sole responsibility of the customer.

Refunds are normally processed within 7 working days and all refunds will be made to the method of payment originally used when placing your order.

Hemghar will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt.


Returns Address

Hemghar Ltd 
116 The Lightbox, 
111 Power Road 
London, W4 5PY, 




It is really important that you are comfortable with the rug you have chosen as it will be with you for decades to come!

We offer a 14 day return policy and if within that time you feel the rug that you have purchased is not suiting your home you are encouraged to return the item and get a full refund or exchange and we'll arrange & cover the return costs as well.

All UK orders are delivered free of charge and within 2 working days.